FAQ
Do you need advice? Here is a list of the most frequently asked questions.
SIZING AND FIT
You can consult our Size Guide and use the "Find your size" option to receive a more accurate recommendation based on your usual size and preferred fit. If a garment has specific sizing, we also indicate this in the product description.
Our garments usually have standard sizing and are normally true to size. If a model has a special sizing, we indicate it in the product description to help you choose better.
If you are between two sizes, we recommend consulting the product description and using the "Find Your Size" option to receive a more accurate recommendation based on your usual size and preferred fit. If the model has special sizing, we will indicate it on the product page.
Yes. You can check our Size Guide and use the "Find your size" option for a more personalized recommendation. Additionally, if a garment has special sizing, we indicate it in the product description.
If a garment has special sizing, we indicate it in the product description so you can better assess which size to choose. And the "Find your size" option will recommend a larger or smaller size as appropriate.
PURCHASING ADVICE AND EXPERIENCE
Yes. At Rivera, we offer personalized advice to help you find the clothes, fit, and combinations that best suit you, both in our online store and in our physical stores. On the product page, in addition to the description, composition, and more information, you have an agent who can answer your questions.
Shop by Look is a section designed to help you find clothing combinations and create complete outfits based on your style, taste, and the occasion.
Yes. Our team can help you find garments and combinations that suit your style and what you're looking for at any given time.
Yes. Our team can help you choose garments and combinations based on the type of event, the style you are looking for, and your preferred fit.
Yes. If you need assistance before making your purchase, our team can guide you in choosing the size, fit, or garments that best suit you.
We strive to display colors as accurately as possible, but they may vary slightly from reality.
You can contact our team by email at info@eduardorivera.es or visit any of our physical stores.
Alterations are carried out exclusively in our physical stores and are subject to a tailoring charge.
Not all garments can be altered, so our store team will need to assess each case. The price depends on the type of alteration and is confirmed directly in store.
We do not carry out alterations on sale or outlet items.
ABOUT RIVERA AND OUR GARMENTS
Rivera (formerly "Elisa & Eduardo Rivera") is a Spanish women's fashion brand founded in Madrid in the 1970s. With more than 50 years of history, 15 physical stores in Spain and its own artisanal production in workshops in Madrid and Toledo, it is one of the longest-established Spanish design brands on the market. Its 2023 rebrand brought the entire brand together under the name "Rivera".
At Rivera, we combine over 40 years of experience, pattern making designed to enhance the figure, a wide variety of sizes from 36 to 48, personalized advice, and a carefully curated selection of garments and brands.
Because at Rivera you will find fashion with a curated selection, personalized advice, a variety of sizes, and a proposal designed to help you find clothes that fit you and your style.
On each product's page, you will find information about its composition and, where applicable, care instructions to help you before making your purchase.
A large part of our collection is manufactured in Spain. A small part is manufactured in India and other countries. For each product, we indicate the country of manufacture so you can easily check it before purchasing.
Most of our garments are made in Spain. Approximately 80% of our collection is produced here. We also work with manufacturing in India and other countries, and for each product we indicate its country of manufacture.
Yes. On each product's page, we indicate its country of manufacture so that you have all the information before buying.
Yes. In addition to our collections, at Rivera we work with a carefully selected range of national and international brands.
At Rivera, we also work with brands like Premiata, Cambio, Komono, and other brands selected according to our style and quality criteria.
At Rivera, we are committed to a careful selection of garments, with a significant portion manufactured in Spain, and clear information for each product so you can shop with greater knowledge and confidence.
Rivera products are sold exclusively through our official online store: https://riveraspain.com/.
Rivera does not sell its products through third-party websites, marketplaces, or other online stores. If you find a website using our name, images, or products, be especially suspicious if it offers excessive discounts or unusual promotions.
Before making any purchase, always check that you are browsing riveraspain.com. If you have doubts about the authenticity of a page or promotion, we recommend that you do not make any payment.
ORDERS
To place an order, simply select the size, color, and quantity, then add the desired products to your basket. Access the cart and follow the steps in the checkout process until payment is complete. Once finished, you will receive a confirmation email with your order summary.
You don't need to create an account to place an order, though having an account can make future purchases and tracking your orders easier.
If you have a promotional code, you can enter it during the purchase process, in the section provided for discounts or promotional codes, and click apply before finalizing the order. Once successfully applied, the discount will be reflected in your purchase summary.
If your promotional code isn't working, we recommend checking that it's still valid, that it has been entered correctly, and that it meets the promotion's terms and conditions. Some codes may be subject to specific dates, minimum purchase amounts, or exclusions on certain products.
You can pay for your purchases with credit or debit card, Apple Pay, Google Pay, PayPal, and Shop Pay.
Your security is our priority. Riveraspain.com uses HTTPS protocol with an SSL certificate, and no credit card data is stored on our servers — payment is processed directly through PCI-DSS certified gateways.
Shop with complete peace of mind.
No. We currently do not accept cash, cash on delivery, or Bizum payments. You can make your purchase using the payment methods available in our online store.
Once you have completed your order, you will receive a confirmation email. If you don't find it in your inbox, we recommend checking your spam or junk folder.
Once your order has been confirmed, you will receive the corresponding information via email. If you need more information about the status of your order, you can contact our customer service team.
If you need to modify or cancel your order, we recommend contacting our team as soon as possible. We will try to help you as long as the order has not been prepared or shipped.
If you have received delivery confirmation but have not received your order, we recommend checking first to see if the courier delivered it to another authorized person or a drop-off point. If you cannot locate the package, please contact our team so we can help you investigate the issue.
If you find that an item is missing when you receive your order, please contact our customer service team with your order number so we can investigate the issue and help you as soon as possible.
Yes. You can request an invoice for your order by contacting our customer service team at info@eduardorivera.es, providing your order number and billing details.
Consumers are entitled to receive a paper invoice at no additional cost.
If a product is out of stock, you will find the "Notify me when available" option on its product page. If you sign up, we will notify you when it is back in stock. This notification already appears on the website for out-of-stock products.
When a product is back in stock, we send a notification to registered individuals. As the number of units returning to stock is often limited, availability may run out quickly.
No. The availability notice does not reserve the garment or guarantee stock. When the product is restocked, available units are assigned in order of purchase.
A Pre-order product is an item that is still in the manufacturing process. On the website, these types of items are identified as "Pre-order (product in production)".
On the product page, we indicate the estimated delivery date. Should that date change, we would notify you in advance so you can decide if you still wish to receive the product.
Yes, but the delivery time may be affected by the estimated date of the Pre-order product. If you need more information about your order, you can contact our team before completing the purchase.
Should there be a change in the estimated delivery date, we would notify you in advance. If at that time you are no longer interested in receiving the product, we will assess the best solution.
SHIPMENTS
Shipping costs vary depending on your location:
- Mainland Spain and Portugal (excluding the Azores): €6.95 via GLS.
- Balearic Islands: €9.95 via Correos Express.
- Canary Islands, Ceuta and Melilla: €19.95 via Correos.
- France and Italy: €14.95 via DHL.
- Azores and the rest of the EU: €24.95 via DHL.
- United Kingdom, Switzerland and Norway: €29.95 via DHL.
- United States and Canada: €49.95 via DHL Express Worldwide.
- Central and South America: €75 via DHL Express Worldwide.
- Japan, Taiwan and Hong Kong: €49.95 via DHL Express Worldwide.
- Australia: €80 via DHL Express Worldwide.
- Rest of the world: €99.95.
* Free shipping on orders over €150 (Mainland Spain and the Balearic Islands).
** Any customs charges arising from the import of your order are payable by the customer.
*** At Rivera, we work to deliver wherever you are. If your delivery address has any logistical restrictions, we will inform you during checkout before you complete your order.
Yes. We ship to various national and international destinations. You can check the cost and estimated delivery time based on your delivery area.
- Mainland Spain and Portugal: 5-10 business days.
- Balearic Islands: 5-10 business days.
- Canary Islands, Ceuta and Melilla: 7-15 business days.
- Europe: 7-15 business days.
* During promotions, Private Sales, seasonal sales or Black Friday, these timeframes may also be affected within Spain. Due to the high volume of online orders, SHIPPING TIMES MAY BE LONGER than usual and may extend to up to 15 business days.
Once you have processed your order correctly, you will receive an email with our confirmation. If you can't see it in your inbox, please check SPAM/Junk Mail.
Once you have completed your order, you will receive a confirmation email. If you cannot find it in your inbox, we recommend checking your spam or junk folder.
For returns made under the statutory right of withdrawal or as a voluntary return under the extended commercial return policy, the direct cost of returning the product is borne by the customer, unless Rivera has expressly agreed to cover it or the return is due to a defect, fault or shipping error attributable to Rivera.
If the customer uses Rivera's returns portal or collection service, the fees stated in the returns policy will apply. The customer may also return the product using a carrier of their choice, in which case they will bear the cost of the chosen transport directly.
When exercising the statutory right of withdrawal, Rivera will refund the initial standard delivery costs where applicable. Any additional costs resulting from the customer choosing a delivery method other than the least expensive standard delivery option offered by Rivera will not be refunded.
For returns made after the statutory withdrawal period but within the extended commercial return policy, the initial shipping costs and return costs are non-refundable, unless the return is due to a defect, fault or error attributable to Rivera.
For international orders or orders delivered to territories subject to special customs or tax procedures, duties, taxes, clearance fees, customs handling costs or any other charges associated with shipping, import, export or return are borne by the customer, unless the return is due to a defect, fault or shipping error attributable to Rivera.
EXCHANGES AND RETURNS
Online return with home collection
To request the return of an online order, follow these steps:
1. Submit your return request through our Returns Portal. Enter your postcode and your order tracking number to complete the form, where you will:
- Select the item you wish to return.
- Select the reason for the return.
- Choose your refund method.
- Arrange collection of your parcel.
2. Pack the item in suitable, secure packaging and include the delivery note or proof of purchase, indicating the product you wish to return.
3. Hand the securely closed parcel to the carrier.
Return in a physical store
You can also return online purchases at any of our Rivera physical stores.
To do so:
- Bring the item together with the receipt or order confirmation email.
- The condition of the product will be checked at the time of return.
The refund will not be issued in store. It will be processed afterwards using the same payment method used for the purchase, within the timeframes established by law.
Exchanges
Exchanges are carried out exclusively in Rivera physical stores.
To make an exchange:
- Bring the item together with proof of purchase (receipt or confirmation email).
- The exchange will be handled subject to availability in store.
- Exchanges are not processed through the online store.
Refunds
Rivera processes the refund once we receive the returned item and verify that it meets the applicable return conditions.
The refund is made using the same payment method used for the purchase.
Once Rivera has processed the refund, the bank or payment provider may take up to 15 days to show the amount in your account, depending on the provider.
If you returned the item to a physical store, the refund is not issued at the time the item is handed over. We must first validate and process the item.
If more than 15 days have passed since the refund confirmation and you still have not received it, contact our team and provide your email address, order number and return date so that we can review it.
Return using your own carrier
If you prefer to arrange the return using a carrier of your choice, you must first contact our customer service team at info@eduardorivera.es to start the process.
In this case:
- The parcel must be properly protected,
- Include the delivery note or proof of purchase,
- And the item must be in a condition suitable for return.
Unless there is an order error, defect, or faulty product, return shipping costs will be borne by the customer.
The cost of return shipping depends on the zone:
- Iberian Peninsula and Portugal (excluding Azores): €6.95 via GLS
- Balearic Islands: €9.95 via Correos Express
- Canary Islands, Ceuta, and Melilla: €19.95 via Correos
- France and Italy: €14.95 via DHL
- Azores and rest of EU zone: €24.95 via DHL.
- United Kingdom, Switzerland, and Norway: €29.95 via DHL.
- United States and Canada: €49.95 via DHL Express Worldwide
- Central and South America: €75 via DHL Express Worldwide
- Japan, Taiwan, Hong Kong: €49.95 via DHL Express Worldwide
- Rest of countries (inquire): €99.95
Customs duties, tariffs, taxes, handling costs, or any other charges associated with the return shipment will also be borne by the customer, unless the return is due to a defect, fault, or error in the order shipment attributable to Rivera.
In accordance with current consumer regulations, the consumer has a legal right of withdrawal of 14 calendar days, without needing to justify their decision.
The period will begin on the day the consumer, or a third party indicated by them other than the carrier, received the product.
This right is independent and compatible with Rivera's commercial return policy.
How to exercise the right of withdrawal
To exercise the right of withdrawal, the customer must communicate their decision through an unequivocal statement before the end of the legal period of 14 calendar days.
You can do so through our withdrawal form:
Withdrawal form
https://riveraspain.com/pages/widerruf-formular
The use of this form is not mandatory. You can also communicate your decision by email to info@eduardorivera.es, indicating the order number and the product or products for which you wish to exercise the withdrawal.
You can also communicate it by postal mail to:
ELISA RIVERA, S.L.U.
Avenida de Madrid, 13
28750 San Agustín de Guadalix, Madrid
If the order has already been shipped, the customer may also exercise the right of withdrawal within the legal period and must return the product once received.
Consequences of withdrawal
In case of exercising the legal right of withdrawal, Rivera will refund the amounts paid by the customer, including, where applicable, the initial ordinary shipping costs.
The refund will be made using the same payment method used for the purchase, unless the consumer has expressly stated otherwise.
Additional costs resulting from the choice of a delivery method different from the least expensive ordinary delivery method offered by Rivera will not be refunded.
Rivera may withhold the refund until it has received the product or until the customer has provided proof of its return, whichever condition is met first.
Product return
Once the withdrawal has been communicated, the customer must return the product without undue delay and, in any case, within a maximum period of 14 calendar days from the date on which they communicate their decision to withdraw.
Rivera provides customers with its returns portal to facilitate management. The customer may also return the product by their own means, sending it to the address indicated by Rivera.
The direct costs of returning the product will be borne by the customer, unless Rivera has expressly agreed to bear them.
For hygiene reasons, returns of earrings or other products that are not suitable for return for health protection or hygiene reasons will not be accepted.
In these cases, a return will only be accepted if the product is defective or faulty, or if there has been an error in shipping the order.
Mesh accessories, certain occasion bags and products from the FL Private Collection brand cannot be returned under the extended 30-day commercial return policy, except in the event of a defect, fault or shipping error.
This limitation does not affect the statutory right of withdrawal where it applies under current legislation.
If you receive an incorrect, damaged or defective item, contact our customer service team, providing your order number and photographs of the product.
In these cases, Rivera will cover the costs of collection and replacement or return, where applicable.
Reporting issues promptly helps us handle the matter more quickly, without limiting any statutory rights available to the consumer.
This notification does not limit the consumer's rights under the statutory legal guarantee of conformity.
All products sold by Rivera come with the legal guarantee of conformity provided for in current consumer and user regulations.
If the product received has a lack of conformity, defect, flaw, or does not correspond to the order placed, the customer may contact our customer service at info@eduardorivera.es, indicating the order number and, when possible, providing photos of the product.
In case of lack of conformity, Rivera will be liable in accordance with applicable regulations, and the consumer may request the product be brought into conformity, a price reduction, or termination of the contract, as legally appropriate.
The legal guarantee of conformity is independent of the commercial exchange and return policy and is not limited by the commercial deadlines indicated on this page.
PROMOTIONS AND GIFT CARD
No. We do not currently offer a specific first-purchase discount.
If you want to stay up to date with our promotions, discounts, and news, we recommend signing up for our newsletter through this form.
Who can access Private Sales?
Private Sales are exclusive to Rivera customers.
Where can I buy with a discount?
You can enjoy discounts both in-store and online.
How is the discount applied online?
To access the online discount, you must add products to your cart, and the discount will be automatically applied at checkout and will be reflected before you complete your purchase.
How is the discount applied in-store?
In-store, you can present the SMS or newsletter you received. The team will apply the corresponding discount to the products included in the promotion.
What discounts are available?
Discounts are up to -30% on a selection of products:
- -30% on selected women's and men's clothing, accessories, and footwear: https://riveraspain.com/collections/ventas-privadas-30
- -20% on kaftans, women's footwear, and men's sneakers: https://riveraspain.com/collections/ventas-privadas-20
Do all products have a discount?
No. The promotion applies only to a selection of items. Palazzo pants, t-shirts, party footwear, bags, accessories, and other selected items are excluded.
How long is the promotion valid?
The promotion is valid from June 15 at 8 PM until June 21 at 11:59 PM.
What is the exchange or return period?
The exchange or return period is one month from the date of purchase.
Can online shipments be delayed?
Yes. Due to the high volume of online orders, shipping times may be longer than usual and, in some cases, may take up to 15 business days.
If you have received a gift card, you can use it during the online purchase process by entering the corresponding code in the designated section before finalizing your order.
No. If you don't use the full balance of your gift card in one purchase, you can use the remaining amount on future online orders until it's used up.
If your purchase total exceeds the available balance on your gift card, you can pay the difference using any of the payment methods available on the website.
If you return a purchase made with a gift card, the refund will be processed according to the payment method used in the order, i.e., to the gift card. If the payment was made with multiple payment methods, it will be refunded in the same manner as it was paid. If you need more information about your specific case, please contact our customer service team.
No. The gift card is for online use only.
No. Vouchers issued for physical stores cannot be used in the online store.