FAQ
Do you need advice? Here is a list of the most frequently asked questions.
You can take a look at our Size Guide to find out what your size is.
You can pay for your purchases with a credit or debit card, Apple Pay, Google Pay, Paypal and ShopPay.
Once you have processed your order, you will receive an email with our confirmation. If you can't see it in your inbox, please check SPAM/Junk Mail.
The term for changes and returns is 30 days from the time you receive your order.
When our warehouse receives the garment, we will verify that it is in perfect condition and, after our approval, we will proceed to exchange or return it and we will pay you the corresponding amount.
SHIPMENTS
Depending on your location, the shipping cost will vary.
- Peninsula and Portugal Zone: €6.95 through MRW.
- Balearic Zone: €9.95 through Correos Express.
- Canary Islands, Ceuta and Melilla: €19.95 through the Post Office.
- EU Zone: €29.95 through UPS Standard.
- United Kingdom area and rest of Europe: €35 via UPS Standard.
- America Zone (North America, Central America and South America): €75 via DHL Express Worldwide.
- Other countries: €99.95.
*For orders over €100, the cost will be free for shipments to the Peninsula.
- Peninsula and Portugal Zone: 1-5 working days.
- Balearic Islands: 1-5 working days.
- Canary Islands, Ceuta and Melilla: 5-10 business days.
- Europe Zone: 5-10 working days.
*In periods of promotions, sales or Black
Friday, these deadlines may be affected.
Once you have processed your order correctly, you will receive an email with our confirmation. If you can't see it in your inbox, please check SPAM/Junk Mail.
Returns & Exchanges
The term for changes and returns is 30 days from the time you receive your order.
When our warehouse receives the garment, we will verify that it is in perfect condition and, after our approval, we will proceed to exchange or return it and we will pay you the corresponding amount.
To request the return of your order online, you can follow the instructions below:
1. Make the return request through our Returns Portal . Enter your zip code and the tracking number of your order to fill out the form in which:
- You must select the item you wish to return.
- Subsequently, select the reason for which you want to return the item.
- Choose the refund method.
- Organize the collection of your package.
2. Pack the item in its original packaging, attaching the delivery note marked with the item you want to return.
3. Deliver the perfectly closed package to the carrier.
